Crescent Hotels & Resorts

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Housekeeping Manager

at Crescent Hotels & Resorts

Posted: 9/11/2018
Job Status: Full Time
Job Reference #: *3EA96F229DA62409
Keywords: labor, laundry, cleaning

Job Description

Requisition Number
18-2381

Post Date
9/6/2018

Title
Housekeeping Manager

Type of Employment
Full Time

Department
Housekeeping/Laundry

Location
Marriott Detroit Southfield

City
Southfield

State
MI

Country
United States

Description
JOB OVERVIEW: Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

REPORTS TO: Rooms Division Manager

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2. Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.

3. Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.

4. Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of department.

5. Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.

6. Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.

7. Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.

8. Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.

9. Communicate both verbally and in writing to provide clear direction to staff.

10. Comply with attendance rules and be available to work on a regular basis.

11. Perform any other job related duties as assigned.



Requirements
MINIMUM REQUIREMENTS
Education and Formal Training:
• High school diploma or GED required.
Experience:
• A minimum of 4 years experience in all aspects of Housekeeping, with at least 2 years of supervisory experience.

OTHER REQUIREMENTS
Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Knowledge of policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property. Basic mathematical skills to prepare moderately complex calculations for financial reporting. Supervisory skills to manage entire housekeeping operation. Ability to deal effectively with employees, vendors, contractors. Ability to coordinate and cooperate with other departments regarding housekeeping services/activities. Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel. Ability to access and accurately input information using a moderately complex computer system.