United Technologies Corporation

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Customer Account Representative - PDC

at United Technologies Corporation

Posted: 11/1/2017
Job Reference #: 453530

Job Description

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Customer Account Representative - PDC

Job Description

This position is located within the Parts Distribution Center business segment.
1. Responsible for producing sales results with assigned customers
2. Logs sales calls and customer interactions 
3. Monitors assigned customer transactions and quotes on a daily basis
4. Complies with Parts Distribution Department standard work
5. Submits purchase requisitions
6. Understands customer trends and updates the daily sales forecast
7. Reviews RMA (Return Material Authorizations) requests
8. Responds to all reports/actions within required timeframe
9. Reviews all receiving shelves that pertain to the Business Segment
10. Monitors and maintains action plans for all assigned customers
11. Ensures hot sheets/status reports are reviewed and submitted per customer requirements
12. Monitors and performs consignment reconciliation & inventory levels for assigned customers
13. Prepares and sends core disposition notices to customers
14. Flows down contractual and/or customer requirements to all affected parties
15. Establishes KPIs (Key Performance Indicators) to monitor customer health and reports performance to assigned manager
16. Employs the ACE tools to drive continuous improvement and insures that standard work is current
17. Understands the needs of the customer by maintaining full visibility of customer activities on a rolling basis including, but not limited to: RMAs, disputes, shortages, RAILs, conference call coordination, gathering and reporting via scorecards/dashboards
18. Ensures timely response to operational needs and administrative tasks through guidance of team members
19. Positively endorses the company position and products when faced with an adverse or negative situation with the customer
20. Maintains a high standard of etiquette and protocol with the customer

Other Duties

1. Handles varied customer requests or issues in a timely manner
2. Travels as required
3. Miscellaneous duties and assignments

Auto req ID

Two to five years customer account management experience required.
*Experience/Qualifications :
The appropriate candidate will possess the following skills/experience:
Fluency in a foreign language preferred
Strong communication skills, written and verbal
Experience building customer relationships and cultivating sales
Strong business acumen
Follow-up and follow-through skills with the ability to problem-solve
A working knowledge of SAP (preferred), Microsoft Word, and Excel
Attention to detail


Bachelor's degree required



EEO/AAP Statement
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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